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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 3	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 4	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 5	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Genesys Cloud CX: Scripting Certification Sample Questions (Q20-Q25):

NEW QUESTION # 20
Is it possible to transfer data to and from scripts?

A. Yes
B. No

Answer: A

Explanation:
It is possible to transfer data to and from scripts in Genesys Cloud CX. This capability is fundamental to creating interactive and dynamic scripts that can respond to real-time information and update the system based on user inputs. Data can be passed into scripts from external sources such as databases or other services, and data collected during an interaction can be sent back to the system for further processing or storage.
This data transfer allows for scripts to be highly customizable and context-sensitive, enhancing the overall effectiveness of customer interactions.

NEW QUESTION # 21
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

A. The script is shared with other administrators.
B. The script is assigned to an outbound dialing campaign.
C. The script is locked for editing.
D. The script contains critical information.

Answer: B

Explanation:
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.

NEW QUESTION # 22
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

A. 0
B. 1
C. 2
D. 3

Answer: D

Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.

NEW QUESTION # 23
Select the default page name which the editor automatically adds when you create a new script.

A. Script Page
B. Home Page
C. Start Page

Answer: C

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 24
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.

A. 0
B. 1
C. 2
D. 3

Answer: A

Explanation:
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.

NEW QUESTION # 25
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Pass4cram Dumps Meet Your Genesys GCX-SCR Preparation Needs

GCX-SCR latest exam online & GCX-SCR valid test questions & GCX-SCR test training vce

Genesys GCX-SCR Exam Syllabus Topics:

Genesys Cloud CX: Scripting Certification Sample Questions (Q20-Q25):

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